Every call, transcribed, understood, and acted on.
Callium listens to phone conversations the way a careful editor reads a manuscript — catching what was said, what it meant, and what should happen next.
What Callium does
Four jobs, done on every single call, without anyone pressing record.
- Capture
- Every inbound and outbound call is captured at the carrier or softphone layer — no separate recording app, no missed calls.
- Transcribe
- Speech becomes searchable, speaker-labeled text in under 300ms of trailing latency, in 32 languages.
- Understand
- Intent, sentiment, and compliance language are extracted from the transcript as the call is still happening.
- Act
- Callium routes, flags, or escalates the call automatically — to a queue, a supervisor, or a CRM record — based on rules your team writes once.
How a call moves through Callium
One pipeline, five checkpoints, all under a second of added latency.
| Checkpoint | What happens | Typical latency |
|---|---|---|
| Ring | Call metadata and caller history are pulled before the first ring completes. | < 80ms |
| Answer | Live transcription begins; both sides of the line are separated into channels. | < 300ms |
| Mid-call | Intent model watches for compliance phrases, objections, and escalation triggers. | continuous |
| Wrap-up | Summary, disposition, and next action are drafted before the agent hangs up. | < 4s |
| Sync | Transcript and structured fields are written to your CRM or data warehouse. | < 10s |
Built for
The same pipeline, tuned differently depending on what a call is for.
Sales teams
Every discovery call scored against your qualification framework, automatically.
Support desks
Rising frustration is detected mid-call and routed to a senior agent before it becomes a churn risk.
Regulated call centers
Required disclosures are checked on every call, with a citable transcript on file.
In their words
We stopped guessing why calls were going long. Callium showed us it was the same three questions, every time — so we fixed the script, not the agents.
Priya Raman, Director of Support Operations, Fernbridge Health
Try it on your own script
No account needed — paste a call opening and see how Callium would grade it.
Open the free call grader