Five systems, one transcript.
Each feature reads the same live transcript — nothing is bolted on after the call ends.
Transcription engine
Speaker-separated, punctuated, and searchable — while the call is still live.
- 32 languages, automatic detection mid-call
- Speaker diarization for agent vs. caller
- Custom vocabulary for product names and jargon
- Full transcript exportable as text, VTT, or JSON
Real-time routing & escalation
Rules read the transcript, not just the call metadata.
Write a rule once — “if the caller mentions cancellation twice, route to retention” — and Callium applies it to every call, in every queue, the moment the words are spoken.
| Trigger | Action |
|---|---|
| Sentiment drops below threshold | Silent whisper alert to a supervisor |
| Regulated phrase detected | Required disclosure prompt shown to agent |
| Caller repeats unresolved issue | Auto-escalation to senior queue |
Compliance & redaction
Sensitive data never reaches long-term storage in the clear.
Card numbers, national IDs, and other sensitive utterances are detected and redacted from both the audio and the transcript automatically, before either is written to disk.
Retention control
Set retention per line of business — 30 days for routine calls, 7 years for regulated lines — enforced automatically.
Analytics & QA
Score every call the way your best QA reviewer would — at full volume.
Custom scorecards apply to 100% of calls, not a 2% sample. Trends surface automatically: which openings correlate with resolution, which objections precede churn.
Integrations
Transcripts and structured fields land where your team already works.
- CRM
- Salesforce, HubSpot, and any system with a webhook.
- Telephony
- Twilio, RingCentral, Genesys, and most SIP trunks.
- Data warehouse
- Streamed to Snowflake or BigQuery in near real time.